Journey

Customer-Focused Change

Core Services

We don’t offer off-the-shelf solutions but the extra capability, capacity and experience you need to drive the changes you want to see.

We provide a flexible range of services that can be delivered on an interim or consultancy basis, focused on supporting leaders through the process in the way that works best for them. These services include a Pre-Change Consulting service to ensure that change is planned and initiated on the right basis, plus a choice of services in four core areas:

Customer

We believe that growth and transformation is best achieved by focussing on the customer throughout the organisation, embedding change that is sustained for long-term success. To provide this focus for growth, our Customer focused services include:

  • Customer Insight and Understanding
  • Sales and Marketing
  • Service Delivery

 Strategy

Successful organisations put the customer at the centre of their business and align the whole organisation around meeting customer expectations to deliver an improved customer experience. To support this alignment, our Strategy services include:

  • Strategic Planning
  • Business Planning
  • Target Operating Model Development

People

Effective leadership and engaging people at all levels of the organisation are fundamental to the long-term success of any service business to create greater employee satisfaction and empower employees to drive further improvement and innovation to sustain growth in the future. To encourage effective leadership and engagement, our People services include:

  • Employee Engagement
  • Leadership Support
  • Culture Change

Performance

Embedding change across the organisation, in a way that creates tangible value long after we leave the business, is the ultimate measure of success. To ensure this happens, our Performance services include:

  • Market Analysis
  • Service Improvement
  • Balanced Scorecard Measurement

 

We also provide a range of evaluation services to ensure that progress is measured and monitored effectively throughout the growth and transformation process and that tangible outcomes are delivered.