Customer-Focused Change

The End of Management as We Know It?

July 18th, 2014 | Posted in Journey News

In the past there has been a lot written about the difference between managers and leaders in terms of the people and the roles they perform. My personal view is that there is little place in the 21st century for ‘managing’ and that organisations now …

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Employee Involvement

March 27th, 2015 | Posted in Journey News

Building an Engaged Workforce I have previously written about the benefits of building an engaged workforce ( ) and have set out the clear and significant business benefits this offers on a number of occasions. For anyone still to be convinced, I recommend having …

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Making Change Stick

February 10th, 2015 | Posted in Journey News

Why Change Doesn’t… It is often said that 70% of change initiatives fail to achieve their original objectives and that poor leadership is the reason behind this appalling statistic. Whilst I certainly believe this to be true, I think blaming leadership in general is too …

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Believing in People

January 9th, 2015 | Posted in Journey News

Human Resource How often have you heard or seen the phrase ‘our people are our greatest asset’? Probably quite a lot. How often have you seen leaders behaving like they believe this to be true? Probably less so… Whilst I don’t like the phrase human …

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